Whether you are brand new to 789pk or a returning player looking for a quick answer, this FAQ page covers the questions that come up most often. The answers below are written specifically for Pakistani players — amounts are in PKR, payment methods reflect what is widely used across Pakistan, and the sports context focuses on cricket, PSL and football. If you cannot find your answer here, the 789pk live chat support team is available around the clock.
Account & Registration
Account Setup & Login Questions
Creating a 789pk account takes under two minutes. Go to the Register page, enter your Pakistan mobile number, choose a username and set a secure password. You will receive a verification SMS on your mobile — enter the code to confirm your number and your account is live immediately. No document uploads are needed to get started. You must be 18 years of age or older to register.
No. Each player is allowed one account only. Creating multiple accounts is a breach of the 789pk terms and conditions and can result in all associated accounts being suspended. If you have lost access to your original account, contact live chat support — they can help you recover it rather than you needing to register again.
On the Login page, tap Forgot Password and enter your registered Pakistan mobile number. A one-time reset code will be sent to you by SMS within a minute. Enter the code on the next screen, then set a new password. If you do not receive the SMS, double-check that you are entering the correct mobile number format, and try again. If the problem persists, reach out to live chat support who can verify your identity and assist with the reset directly.
Log in to your 789pk account and go to the Account Settings section. Basic profile details can be updated from there. For changes to your registered mobile number — which is your primary account identifier — you will need to contact the support team for a verified update. This is to protect your account security and prevent unauthorised changes.
Account locks can happen for a few reasons: multiple failed login attempts trigger a temporary security lock, unusual activity may prompt a review, or a self-requested cooling-off through responsible gaming tools may be in effect. Suspensions are typically related to terms violations. In all cases, contact the 789pk live chat support team to find out the specific reason and the steps needed to restore access.
Deposits & Payments
PKR Deposits & Payment Methods
789pk supports the payment methods most widely used across Pakistan. You can deposit and withdraw using JazzCash, Easypaisa, Raast, direct bank transfer and debit or credit cards. Mobile wallets linked to your Pakistan mobile number are the fastest option for most players. All transactions are handled in PKR — there are no currency conversion fees for Pakistani accounts.
The minimum deposit varies slightly by payment method, but is kept low to make the platform accessible to players across Pakistan. JazzCash and Easypaisa deposits can start from a small PKR amount that suits everyday budgets. Check the Deposit section of your account for the current minimums specific to each method, as these may be updated from time to time.
JazzCash and Easypaisa deposits are processed almost instantly in most cases — your PKR balance updates within seconds of a successful transaction. Raast transfers are also very fast. Bank transfers can take anywhere from a few minutes to a couple of hours depending on your bank. If a deposit has not appeared after the expected time, check your transaction history first, then contact support with your payment reference number.
First, wait a few minutes as occasional processing delays do occur, especially during peak match times. Check your 789pk transaction history to see if the deposit is showing as pending. If nothing appears after 15–20 minutes, note down the JazzCash transaction ID from your SMS confirmation and contact the 789pk support team via live chat. They can trace the transaction and credit your account manually once the payment is confirmed on their end.
789pk does not charge its own platform fees on standard deposits and withdrawals. However, your payment provider — JazzCash, your bank, or Easypaisa — may apply their own standard transaction charges, which are outside 789pk's control. Always check your payment app's fee schedule if you are concerned about deductions before the amount reaches your 789pk balance or your wallet.
Withdrawals
PKR Withdrawal Questions
Log in to your 789pk account and navigate to the Withdrawal page. Select your preferred payment method — JazzCash, Easypaisa, Raast or bank transfer — enter the amount you wish to withdraw and confirm the request. Withdrawals are sent to the payment account linked to your 789pk profile. Make sure your withdrawal details are correctly set up in your account settings before submitting a request.
JazzCash and Easypaisa withdrawals are typically processed within a few hours of approval. Bank transfers may take one to two business days depending on your bank. Raast transfers are generally quick once approved. Withdrawal requests submitted during busy periods — around major PSL match days, for example — may take slightly longer to process. You can track the status of your withdrawal in your account transaction history at any time.
Yes, minimum and maximum withdrawal limits apply and vary by payment method. The minimums are set at a practical level for everyday Pakistani players. Higher-value withdrawals may require additional verification steps as a security measure. Visit the Withdrawal page in your account for the current limits for each method, as these can be updated from time to time.
Withdrawals can be held for a few reasons: an active bonus with a remaining wagering requirement, a mismatch between the withdrawal destination and the registered account details, or a security review triggered by unusual account activity. Log in and check your Withdrawal page for a status message. If the reason is not clear, contact live chat support with your withdrawal reference number — they can explain the hold and what is needed to release it.
Games & Betting
Cricket Betting, Casino & Games
Yes. Cricket is the primary sport on 789pk's betting section. Pakistan Super League matches, T20 internationals, Test matches and other international cricket fixtures are all available. You can place pre-match bets before a game starts or bet in-play as the match progresses with live updated odds. Markets include match winner, top batsman, highest scoring over, total runs and more. The Bet section in your account lists all live and upcoming cricket events.
Fish Games are skill-based shooting games where you control a weapon to catch fish and sea creatures on screen — each catch is worth a different PKR payout. They are enormously popular among Pakistani players because the outcome is partly influenced by how you play, not purely random. 789pk has a dedicated Fish Games section with multiple titles ranging from low-stakes casual rounds to higher-bet competitive games. Your real PKR balance is used, and winnings are credited to your account immediately after each round.
The 789pk Casino section features live dealer tables streamed in real time, including Baccarat, Roulette, Blackjack and various game show-style titles. There are also hundreds of slot titles from international providers covering every theme and bet range. All games in the Casino section use your PKR balance directly — no currency conversion takes place. New games are added to the Game Lobby on a regular basis.
Yes. Esports betting has grown significantly on 789pk and is available in the Bet section alongside cricket and football markets. Major international esports tournaments in titles with a strong following among younger Pakistani players are regularly covered. Esports markets work the same way as sports betting — choose your event, pick your market and place your PKR bet before or during the match.
Some slot and casino titles in the 789pk Game Lobby offer a demo or practice mode that allows you to try gameplay without using your real PKR balance. Not every game has this option — Fish Games and live dealer tables are real-money only. Where a demo mode is available, you will see the option alongside the game title in the lobby. It is a useful way to understand a game's mechanics before committing your balance.
Bonuses & Promotions
Bonus & Promotion Questions
The welcome bonus is available to all new 789pk accounts on their first qualifying PKR deposit. In most cases, it is credited automatically — you do not need to enter a promo code unless one is specifically advertised on the Promotions page at the time you register. After making your first deposit, check the Promotions section of your account to see your bonus balance and the associated wagering requirement you need to meet before withdrawing bonus-derived winnings.
A wagering requirement means you need to place bets totalling a certain multiple of your bonus amount before any bonus-derived winnings can be withdrawn as real PKR. For example, if you receive a PKR 500 bonus with a 10x wagering requirement, you need to wager PKR 5,000 in total before the bonus converts to withdrawable balance. Your progress towards meeting the requirement is tracked in your account. Always read the terms on the Promotions page before accepting a bonus so you understand the conditions.
Yes. 789pk regularly runs time-limited promotions around major cricket events including PSL tournament stages, T20 internationals and Pakistan home series. These can include reload bonuses on deposits made before key matches, enhanced odds on certain markets, cashback offers on cricket bets and other seasonal deals. These offers are published in the Promotions section and are only visible to logged-in account holders, so checking in during active tournament periods is a good habit.
Bonuses on 789pk have an expiry date — if the wagering requirement is not met within the specified period, the bonus balance and any associated winnings are removed automatically. It is also possible that making a withdrawal request before completing the wagering requirement can forfeit the bonus. Check the terms of each offer in the Promotions section before opting in. If you believe a bonus was removed incorrectly, contact support with the promotion name and the date you claimed it.
Responsible Gaming
Responsible Gaming & Account Limits
Log in to your account and go to the Responsible Gaming section in your account settings. From there you can set daily, weekly or monthly PKR deposit limits that cap how much you can add to your account within that period. Once a limit is set, it takes effect immediately and cannot be increased until the current period has elapsed — this is by design, to make the limit genuinely effective as a self-management tool. Reducing a limit takes effect right away.
A cooling-off period is a voluntary break from gaming during which you cannot log in to your 789pk account, deposit or place any bets. You can request a cooling-off period of a set number of days from the Responsible Gaming section of your account settings. If you feel you need a longer break, a self-exclusion option is also available. These tools are there to help you stay in control — use them whenever you feel your gaming is becoming more of a habit than entertainment.
Yes. Session time reminders can be configured in your account settings under Responsible Gaming. You choose how often you want to be reminded — for example, every 30 or 60 minutes — and a notification will appear on screen while you are playing to let you know how long your current session has been running. It is a simple but effective way to stay aware of how much time you are spending on the platform.
789pk is designed for adults aged 18 and above who choose to engage with online gaming as a form of entertainment. The platform provides a range of responsible gaming tools — deposit limits, session timers, cooling-off periods and self-exclusion — to help players manage their activity. The most important rule is to only play with money you can genuinely afford to spend on entertainment. Set your budget before your first deposit, stick to it, and use the tools in your account if you ever feel you need more structure around your play.
Still have a question? The 789pk support team is available 24 hours a day via live chat. For most account and payment questions, a support agent can give you a direct answer within a few minutes.
This FAQ covers the questions that come up most often among Pakistani players on 789pk. The platform is built around the gaming preferences and payment habits that are genuinely common in Pakistan — JazzCash and Easypaisa are the most-used deposit methods, PSL and T20 cricket dominate the Bet section during the cricket season, and Fish Games are consistently the most-played titles in the Game Lobby outside of live casino. Understanding how these core features work is the quickest way to get comfortable on the platform.
For new players, the single most useful thing to do after registering is to spend five minutes in your account settings. Set a deposit limit that reflects your monthly entertainment budget, enable session time reminders and make sure your withdrawal method — whether JazzCash, Easypaisa or a bank account — is correctly linked to your profile. Doing this upfront means there are no surprises later when you want to withdraw winnings quickly.
Returning players who have been away from the platform for a while will find the layout familiar. 789pk updates its Game Lobby regularly, so there are usually new slot titles and fish game variants to explore. The Bet section expands and contracts with the cricket calendar — during active PSL seasons and T20 series, the number of available markets increases significantly. Checking the Promotions page after any significant deposit is always worth doing, as reload bonuses and cricket-specific cashback deals are regularly available to active players.
If a question you have is not answered anywhere on this page, do not hesitate to reach out via live chat. The support team handles everything from basic account questions to complex withdrawal queries, and they are trained to assist Pakistani players specifically. Having your registered mobile number, your transaction reference number and a brief description of the issue ready before you start the chat will help get your question resolved faster.