789pk Privacy Policy — How We Protect Your Data

This Privacy Policy applies to all users of the 789pk platform, accessible at 789pk.onl and through the 789pk mobile app. It explains how we — the operators of 789pk — collect, process, store and protect the personal information you provide when you register, deposit, play or otherwise interact with the platform.

By creating a 789pk account or using any part of the platform, you confirm that you have read this policy and agree to the practices described within it. If anything here is unclear, feel free to contact the 789pk support team before proceeding.

We take data privacy seriously. For Pakistan players depositing and withdrawing in PKR through channels like JazzCash and Easypaisa, your financial data is handled with the same care and security standards applied to all account and identity information. We do not monetise your personal data, and we do not share it beyond what is strictly necessary to run the platform and comply with applicable requirements.

We collect information in three ways: directly from you when you register or use the platform, automatically when you interact with 789pk, and from third-party service providers involved in payment processing or identity verification.

Every piece of data we collect has a clear purpose. We do not collect information speculatively or retain it longer than needed. Below are the main reasons we process your personal data:

• Account management: To create and maintain your 789pk account, verify your identity, and ensure that each account is held by a genuine individual aged 18 or above.
• Processing transactions: To process your PKR deposits through JazzCash, Easypaisa, Raast, bank transfer or mobile wallet, and to handle withdrawal requests accurately and securely.
• Platform operation: To run the casino, sports betting, fish games and Esports features correctly, record your activity and calculate bonus eligibility based on wagering history.
• Security and fraud prevention: To detect suspicious or irregular activity, protect accounts from unauthorised access, and identify any patterns that may indicate bonus abuse, multi-accounting or other policy violations.
• Customer support: To respond to your queries, resolve disputes and maintain a record of communication so support agents can assist you with full context.
• Responsible gaming: To monitor your gaming activity in ways that support responsible gaming tools such as deposit limits, session reminders and self-exclusion requests. This is done in your interest, not to profile you commercially.
• Legal and compliance obligations: To meet applicable record-keeping, anti-money laundering and related obligations where required.
• Marketing communications: To send you promotions, bonus offers, PSL season updates and platform news — but only if you have opted in to marketing communications. You can unsubscribe at any time by contacting support or adjusting your account notification settings.

789pk does not sell, rent or trade your personal data to any third party for commercial purposes. We share information only in the following limited circumstances:

• Payment processors: When you make a deposit or withdrawal, necessary transaction details are shared with the relevant payment provider — JazzCash, Easypaisa, Raast, your bank or card issuer. These providers have their own privacy policies and handle your data under their own security standards.
• Identity verification services: Where we use a third-party KYC provider to verify your identity documents, that provider receives your submitted documents for the purpose of verification only. They are contractually required to protect your data and not use it for any other purpose.
• Platform technology providers: Our hosting, gaming software, and infrastructure partners may have access to platform data as part of delivering their services. These relationships are governed by data processing agreements that restrict how your information may be used.
• Fraud prevention and security: We may share data with fraud detection services or share relevant information with other gaming operators through industry-standard fraud prevention mechanisms, where we have a legitimate reason to suspect fraudulent activity.
• Legal obligations: If required by applicable law, court order or lawful authority, we may disclose personal data to the relevant authority. We will only share the minimum data necessary to fulfil the specific legal requirement.
• Business restructuring: In the event of a merger, acquisition or restructuring of 789pk's operations, your personal data may be transferred to the successor entity. You would be notified of any such change in advance.

Given that 789pk processes real-money transactions in PKR, we take particular care with payment-related data. Here is how financial information is handled across different payment methods:

• JazzCash and Easypaisa: When you deposit or withdraw via these mobile wallets, your registered mobile number and transaction reference are used to link the payment to your 789pk account. Your wallet PIN and full account credentials are never requested by 789pk and are never stored on our systems.
• Raast: Your Raast ID or linked bank account identifier is used solely to process the transfer. This data is not stored beyond what is needed to confirm and record the transaction.
• Bank Transfer: Bank account details you provide for a withdrawal are stored in encrypted form and used only for processing that specific withdrawal request. You will be asked to re-confirm details if your banking information changes.
• Debit and Credit Cards: Full card numbers are never stored on 789pk servers. Card processing is handled entirely by our PCI-compliant payment partner. We retain only masked card references (e.g. last four digits) for transaction record purposes.

789pk uses cookies and similar tracking technologies to make the platform work correctly and to understand how users interact with it. A cookie is a small file placed on your device when you visit the site. We use the following types:

• Essential cookies: Required for the platform to function. These handle your login session, security tokens and language preferences. Without them, 789pk cannot operate correctly. These cannot be disabled.
• Performance cookies: Help us understand how users navigate the platform — which pages are visited most, where errors occur, and how load times can be improved. Data collected is aggregated and does not identify individual users.
• Functional cookies: Remember your preferences — such as your preferred payment method display or notification settings — so you do not have to reconfigure them each visit.
• Analytics cookies: Used to measure platform usage patterns at an aggregate level, helping us identify areas for improvement and assess whether new features are working as intended.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using 789pk, though some preference-related features may not persist between sessions. The 789pk mobile app uses equivalent local storage mechanisms for the same purposes described above.

We retain your personal data only for as long as it is necessary for the purposes described in this policy. The specific retention periods vary depending on the type of data:

• Account data: Retained for the duration of your active account and for a defined period after account closure, to meet record-keeping obligations and handle any post-closure disputes or queries.
• Transaction records: Financial transaction records, including PKR deposits and withdrawals, are retained for a minimum period to comply with applicable record-keeping requirements. After this period, transaction data is either deleted or anonymised.
• Identity verification documents: CNIC copies and other KYC documents are retained for the period required to meet our verification obligations. Once this period has passed and no active investigation is ongoing, documents are securely deleted.
• Support communications: Chat transcripts and email records are retained for a reasonable period to allow follow-up on unresolved queries and to assist with any disputes, after which they are deleted.
• Marketing preferences: If you opt out of marketing communications, we retain a record of your opt-out preference to ensure we do not contact you again — this record itself is kept indefinitely for compliance purposes.

When data is no longer required, it is securely deleted or anonymised in a way that means it can no longer be linked back to you as an individual.

Protecting your personal and financial data is one of our primary responsibilities. 789pk applies a range of technical and organisational security measures to prevent unauthorised access, data loss or misuse:

• Encryption in transit: All data exchanged between your browser or app and 789pk servers is encrypted using TLS (Transport Layer Security). This applies to account logins, game sessions, deposits and withdrawal requests.
• Encryption at rest: Sensitive stored data — including identity information and payment references — is encrypted at rest using industry-standard encryption methods.
• Access controls: Access to personal data within 789pk's systems is restricted to staff who genuinely need it to perform their role. Access is logged and reviewed regularly.
• Two-factor authentication: 789pk supports two-step verification on player accounts. We strongly recommend enabling this to add an additional layer of protection to your account login.
• Regular security reviews: Our platform and infrastructure undergo periodic security assessments. Identified vulnerabilities are addressed promptly.
• Incident response: In the event of a security incident that affects your personal data, 789pk has procedures in place to contain the incident, assess its impact and notify affected users within a reasonable timeframe.

As a 789pk user, you have a number of rights regarding your personal data. These are not obstacles — they are practical controls you can exercise by contacting our support team:

789pk is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18 years of age. Age verification is part of our registration and account verification process, and accounts found to belong to minors will be closed immediately with any remaining balance returned to the registered payment method following review.

If you believe a minor has registered on 789pk using false information, please contact our support team immediately. We take underage gambling extremely seriously and will act on any such report without delay.

Parents and guardians are encouraged to use device-level parental controls and to have open conversations with younger family members about the difference between entertainment apps and real-money gaming platforms. The 789pk responsible gaming tools are available to all account holders — visit the Responsible Gaming page for full details.

We may update this Privacy Policy from time to time to reflect changes in how we operate the platform, how we process data, or to keep pace with evolving best practices. When material changes are made, registered users will be notified via email or an in-app notification. The updated policy will always be available at 789pk.onl/privacy-policy with a revised "Last Updated" date at the top of the page.

We recommend reviewing this policy periodically — particularly if you are making use of newer payment methods or features added to the platform. Continued use of 789pk after a policy update is published constitutes acceptance of the revised terms. If you do not agree with a material change, you have the right to close your account and withdraw your remaining balance before the change takes effect.

If you have questions about this Privacy Policy, want to exercise a data right, or have a concern about how your information has been handled, reach out to the 789pk support team. We aim to respond to all privacy-related queries within 3 working days.

• Email: [email protected]
• Live Chat: Available directly on the 789pk platform — fastest response during peak hours.
• FAQ: Common privacy and account questions are answered on the FAQ page.

When contacting us about a data request, please include your registered mobile number and a clear description of your query. Do not send sensitive documents such as CNIC copies via unencrypted email — our support team will advise you on the secure submission process if verification documents are required.